- SWOOPER / FEATHER
- AMERICAN, STATE, WORLD
- BUSINESS, NOVELTY & DISPLAY
- COLLEGE, PRO SPORTS
In-stock product generally ships either the same day or following business day, depending on when the order is placed. If standard shipping is selected product will ship either USPS Mail or FedEx at NEOPlex Manufacturing’s discretion, depending on the size and weight of the product. Please ensure that the address provided can accept either method of shipping or note which method is required in the comments section if there are any special requirements for shipping.
Please note that comments or special shipping methods may require extra attention or cause slight delay in ship date.
Express Orders (2nd Day Air or Overnight) ship the same day as long as product is in stock and the order is placed before 12:00 noon PST. Any Express Orders placed after 12:00 noon PST will ship the following business day.
Out-of-stock or custom Express Orders will ship the first day that the product becomes available in our warehouse. If our warehouse is currently out-of-stock on a product associated with an Express order, a customer service rep will contact the customer regarding an out-of-stock product as soon as possible.
Some product available on our website or orders will be unable to ship via FedEx or USPS Mail due to weight or size restrictions. Such shipments may require freight shipping. Please ensure you are checking your freight shipment for damages before signing and note any damages. Please open all freight shipments right away; any concealed damages must be reported to us within 5 business days of receipt or NEOPlex will be unable to file a claim with the carrier on your behalf.
More information on checking freight for damages can be found at this link. http://www.neoplexonline.com/image/data/Before-Accepting-Your-Freight-Delivery.pdf
Thank you for choosing NEOPlex Online. In order to better serve you we have integrated an automatic tracking email. Once your order has shipped an email containing tracking information will be sent to the email address provided on to us on your order. If you do not see an email within the expected shipping time please check your spam or bulk folder as sometimes they may be filtered there; if you are still unable to locate tracking please email us at firstname.lastname@example.org or give us a call at 800-451-9779 between 8:00 am and 4:00 PM and one of our customer service reps can assist with locating your order to provide additional information.
If you have created a customer profile during checkout your order will be associated with this account and you can log in to check on your orders for additional information.
If you have checked out as a guest please email us at email@example.com or give us a call at 800-451-9779 between 8:00 am and 4:00 PM and one of our customer service reps can assist with locating your order to provide additional information.
Most tracking numbers can be quickly tracked by copying the number and pasting it into any search engine. Most search engines can detect the appropriate shipping company based on the tracking number provided and will provide a direct link to the tracking page for the number provided.
Shipping & Handling charges for shipments based in the contiguous US are based on shipment size and weight. Shipments to Alaska, Hawaii, and Puerto Rico are available, but may require a manual quote from a customer service rep.
International shipping may be available at NEOPlex Manufacturing’s discretion pending a manual quote. For a quote please call or email. International quotes will require product code, quantity, and complete Ship To Address.